FAQ
Can you ship outside the UK?
Yes, absolutely. There are several ways we can do this, either we will use our dedicated freight partner to assist us with international shipping or we can provide the goods on an ex-works basis and you can send your own transport to collect them from our warehouse.
Has the equipment been tested?
Unless otherwise stated, equipment has successfully passed a Power On Test (POT). Functional, regulatory and health & safety testing is the responsibility of the purchaser before the equipment is put into service.
Does the equipment come with a warranty?
Unless specifically included within your quotation, our pre-owned equipment is sold without warranty.
Who is responsible for unloading the equipment?
Unless agreed otherwise in writing, unloading and moving equipment to its final location is the customer’s responsibility.
Can you source equipment that isn't listed on your website?
Yes. If you’re looking for a specific item, contact our team and we’ll use our network to help source it.
What condition are your pre-loved items in?
Our equipment comes in a range of conditions. Your quote will state the condition rating of the item(s). More details can be found in our terms and conditions.
Does the equipment come serviced?
No. Equipment is supplied as described and is not pre-serviced unless specifically stated in the quotation.
How long does delivery take?
Delivery times are estimated and may vary. We always aim to meet requested delivery dates wherever possible.
Is the equipment decontaminated before delivery?
Whilst we make every effort to decontaminate equipment, customers should assume further decontamination is required before use unless otherwise stated.
Do you only sell pre-owned equipment?
Our inventory primarily consists of quality pre-owned laboratory and animal facility equipment. We also offer selected new products where available.